Your ONE STOP for Corporate Training.
Ownership Mindset
Rashmi Kumari
5 years
Experience
5+
Corp. Training Yrs
About
I am an ex-banker with 12 years of experience in retail banking and customer service, now working as a corporate trainer. I specialize in customer service excellence, communication, emotional intelligence, and frontline excellence. I have trained 1,000+ professionals in personal branding and workplace skills. My interventions have helped banking clients improve CSAT by up to 2% and increase customer retention by 5% through practical, behavior-focused learning.
Training Domains
Education
- MBA in Finance and BankingMasters
IBS Hyderabad · 2011-13
- BBEA (H)Bachelors
NSHM college to technology · 2008-11
Work Experience
Sep 2014 – Dec 2024
Service Operations manager
IDBI Bank
Full-time · Delhi
1. Operational Management: Oversee the daily operations of the branch, ensuring compliance with internal policies and regulatory requirements. Manage cash handling, account maintenance, and transaction processing to maintain operational efficiency. Monitor branch performance metrics and identify a…
Jun 2013 – Aug 2014
Analyst
Berkadia Services Pvt Ltd
Full-time · Hyderabad
Analyze Financials as per US GAAP: Conduct a thorough review of the borrower’s financial statements to ensure compliance with US GAAP standards. Identify any discrepancies, red flags, or areas requiring further clarification. 2️⃣ Coordinate with the US Inspection Team: Collaborate with the insp…
Certifications
NABET Accredited Soft Skills Trainer
ICBI · 2024
