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Sheetal Grandhi

Leadership Training

Sheetal Grandhi

Customer ExperienceBengaluruOnline & Offline
sheetal.grandhi@gmail.com

About

I am a creative Human Resource professional with over 27 years of work experience across various industries. I am also an Experiential Facilitator, Behavioral and Emotional Intelligence Specialist and PCC certified coach with a proven ability to develop individuals by fostering open communication and aligning performance with goal-driven strategies. I am skilled at motivating performance, building trust, and driving measurable improvement through people focused coaching.

Intro Video

Training Domains

Customer Experience
Customer Service ExcellenceCX StrategyVoice of CustomerCustomer SuccessService RecoveryContact Center Operations
Leadership & Management
Executive CoachingFirst-Time ManagersMid-Level LeadershipSenior LeadershipStrategic ThinkingChange ManagementDecision MakingPerformance ManagementTeam BuildingConflict Resolution
Soft Skills
CommunicationBusiness WritingPresentation SkillsPublic SpeakingTime ManagementEmotional IntelligenceCritical ThinkingProblem SolvingInterpersonal SkillsPersonal Effectiveness

Education

  • Post Graduate Diploma in Business Management (PGDBM) Dual Specialization in Human Resources and Total Quality ManagementMasters

    TAPMI · 2002-2004

  •  Post Graduate Diploma in computer applicationsDiploma

    Jyothi Nivas College, (Affiliated to Madurai Kamaraj university) · 1997 - 1998

  • Bachelors of Science (Mathematics,Statistics,Economics)Bachelors

    Vijaya College · 1993- 1996

Work Experience

May 2011 – Present

Principal Training Consultant

Freelance · Bengaluru

I am an Effective communicator with exceptional presentation skills & abilities in leading cross-cultural teams & establishing relationships. I command good facilitation and interaction skills and seek to meet the learner’s strategic objectives and goals, with focus on the application of the knowled…

Sep 2002 – Apr 2011

Sr Human Resource Manager

First source solutions

Full-time · Bengaluru

I was a Centre Head for one of the Center’s and was responsible for directing all activities pertaining to HR initiatives and all other activities. I was proficient in managing, motivating and leading team members for running successful HR processes with proven ability to achieve set targets. Notab…

  • Retention Management
  • Performance Management
  • Quality Management
  • Training & Development
  • People Management

Apr 1998 – Oct 2001

Cabin Crew

Singapore Airlines

Full-time · Singapore

 Attending to Passengers and ensuring passenger safety in Flight  Handled situations under extreme pressure where alertness was of utmost importance. (When an emergency landing was required due to engine failure, When the aircraft hit an air pocket and there were causalities on-board)  In-flight…

  • Passenger Safety
  • Customer service
  • Mentoring
  • Handle Flight emergencies
  • In Flight announcements

Certifications

Certified PCC level Coach

Art to Lead Coachezzy · 2026

Certified In Emotional Intelligence & Child Psychology

Emo Matrix · 2025

Professional Diploma in Behaviour Specialist, Leadership and Executive coaching

Emo Matrix · 2025

Giving Helpful feedback

University of Colorado · 2021

Zodiak, a game of business finance and strategy

Paradigm US · 2015

Training Programs

Coaching (PCC Certified)
Leadership
First time managers