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MONICA GANJOO

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MONICA GANJOO

MONICA GANJOO

Image Consultant| Soft Skills & Hospitality Facilitator| CFTP| Featured in TOI

Customer ExperiencePuneOnline & Offline
Experience
10 years
Corporate training
10+ yrs
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About

Corporate trainer, Image Consultant & hospitality professional with 20+ years of experience. Designed and delivered 50+ customised training programs across industries. Specialised in Hospitality Training, Communication Skills, Executive Presence, Customer Service Excellence, Campus-to-Corporate, Conflict Management, Business Etiquette & Body Language. Trained hospitality leaders, operations teams, and young professionals through experiential, high-impact learning interventions.

Intro video

Expertise

Training domains

Customer Experience
Customer Service ExcellenceCX StrategyVoice of CustomerCustomer SuccessService RecoveryContact Center Operations
Leadership & Management
Executive CoachingFirst-Time ManagersMid-Level LeadershipSenior LeadershipStrategic ThinkingChange ManagementDecision MakingPerformance ManagementTeam BuildingConflict Resolution
Soft Skills
CommunicationBusiness WritingPresentation SkillsPublic SpeakingTime ManagementEmotional IntelligenceCritical ThinkingProblem SolvingInterpersonal SkillsPersonal Effectiveness

Technologies

I help organisations address challenges around: Professionalism | Communication | Confidence | Leadership | Workplace Behaviour | Customer Experience | Service Standards | Brand Representation

Suitable for

ManagersFreshersLateralsSenior Managers

Experience

Nov 1998 – Jan 2003

Guest Relations & Assistant Sales Manager

ITC Hotels

Full-time · New Delhi

Customer Service Hotel Sales

Dec 2004 – Oct 2005

Asst Sales Manager

Metropolitan Nikko

Full-time · New Delhi

Hotel Accomodation Sales

Jul 2007 – Mar 2012

Faculty Member

Frankfinn Institute Of Air Hostess Training

Part-time · New Delhi

Delivering training in Hospitality Excellence, Communication Skills, Grooming and Personality Development to 500+ students preparing for hospitality careers.

Mar 2014 – Apr 2021

Partner

Stellar Travel

Other · New Delhi

Founded Stellar Travel, a boutique travel agency, overseeing business operations, customer relationships, travel planning, and strategic growth, delivering personalised travel solutions.

Apr 2021 – Present

Image Consultant & Soft Skills Trainer

Magnetize Gravitas

Freelance · New Delhi & Currently at Pune

Training Programs

Executive Presence
Behavioural Skills
Hospitality

Credentials

Certifications

CFTP

CPD

Image Consulting & Soft Skills

ICBI · 2021

POSH

V LEGAL · 2024

Education

  • Hotel ManagementOther

    IHM, Chandigarh · 1996-1999

  • BA (Long Distance)Bachelors

    Delhi University · 1997 - 2000

Clientele

Real EstateITRetailHospitalityManufacturingSecurityEducational institutes

Profile submitted 16 May 2026

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