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Neetika Seth

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Neetika Seth

Neetika Seth

Facilitator and Trainer

Leadership & ManagementPuneOnline & Offline
Experience
25 years
Corporate training
25+ yrs
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About

I work with professionals who wants to enhance their people management, performance management and stakeholder management skills with focus & intention to grow and expand. I have 25+ years experience with mix of Operations experience of managing large teams & P&L AND training professionals in their Corporate management skills with experiential learning & cognitive science implicit learning techniques. I have masters in Education and one year distant management degree from Harvard.

Expertise

Training domains

Leadership & Management
First-Time ManagersMid-Level LeadershipPerformance ManagementTeam BuildingConflict ResolutionDecision MakingStrategic ThinkingChange ManagementExecutive Coaching

Technologies

Team managementLeaders confidence and skillsEmotional intelligence and applicationBuilding condusive culture for performance

Suitable for

ManagersSenior Managers

Experience

May 2013 – Sep 2026

Freelance trainer

Freelance · Mumbai

Started with English for employability module and communication module. Over the past decade handled trainings and personal mentoring for varied topics related to my experience like- 1. First time leaders 2. Team management essentials 3. Leadership - traits, styles, outcome based 4. Change manageme…

  • Participant knowledge, awareness and performance enhancement.

Sep 2005 – Feb 2011

AVP II

WNS Global services

Full-time · Mumbai

Responsible for P&L for 150+ full time employees. The team managed voice, email, data and blended process for a travel giant located in US. Growth and expansion of business Management end to end performance and drive process enhancement projects Handle client management, reporting and greviences.
  • Team management
  • US and Europe client management
  • Profitability and expansion
  • Forecasting, schedule adherance & SLAs
  • Process enhancement projects

Apr 2004 – Aug 2005

Manager

HP

Full-time · Bangalore

Handle team of 100 + full time employees handling scanjet & deskjet technical support desk for Australia and NZ end customers
  • Managing call volumes with TAT, AHT, Quality and CSAt
  • Team management
  • Schedules and rosters
  • Green belt quality project with savings
  • Manage team engagement and training budgets

Nov 2001 – Jun 2003

Team leader

EXL Global Services

Full-time · Noida

Managing email team with high seasonality 4 times in a year. Responsible for managing SLA for all mailboxes. Retention and training Updating process and soft skill modules Plan temporary staff for seasonality and train them ahead of time.
  • Meetins SLAs- TAT, AHT, Quality and CSat
  • Manage teams
  • Manage temporary staff training and roster
  • Escalations response and client updates

Apr 1999 – Jun 2001

Senior Customer Service Executive

GE CAPITAL

Full-time · Gurgaon

Responsible for handling inbound customer service calls for Auto financial services customer located in US. Manage training and on job training for assiged buddies. Manage green belt project on Voice of Customet
  • Handle inbound calls with quality and schedule adherance
  • Contribute to project and training initiatives

Training Programs

First time leaders
Customer centricity & engagement
Crutial communication for presentations

Credentials

Certifications

One year Management

Harvard · 2010

Train the trainer

British Counsel · 2013

Diploma de master on online training

Top League · 2020

Green Belt

KPMG · 2004

Education

  • MA Arts- EducationMasters

    IgNou · 2018 to 2021

  • Commerce graduationBachelors

    Delhi University · 1995-1998

Clientele

Nec software globalTata NexarcMahindra sustenPorts authority of IndiaZeptoATPI globalStock exchange India

Profile submitted 17 Sept 2026

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