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Paresh Yadav

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Paresh Yadav

Paresh Yadav

Entrepreneur, Former Vice President, Senior Leader & CXO in Top Companies

Customer Service TrainerPuneOnline & Offline
Experience
10 years
Corporate training
10+ yrs

About

Paresh Yadav is an accomplished Business Leadership Trainer, Customer Experience Consultant, and former CXO. His extensive experience spans Sales & Marketing, Customer Experience, Business Development, Operations, Leadership Development, Strategic Planning, and Organizational Transformation. Paresh combines real-world corporate experiences, business case studies, role plays, and experiential learning methods to ensure participants gain practical skills that can applied in the workplace.

Expertise

Training domains

Customer Experience
Customer Service ExcellenceCX StrategyVoice of CustomerCustomer SuccessService RecoveryContact Center Operations
Leadership & Management
First-Time ManagersMid-Level LeadershipSenior LeadershipStrategic ThinkingChange ManagementDecision MakingPerformance ManagementTeam BuildingConflict Resolution
Sales
B2B SalesB2C SalesConsultative SellingKey Account ManagementNegotiation SkillsSales LeadershipChannel SalesSolution Selling

Technologies

Customer ServiceADVCustomer ExperienceADVSales and Business DevelopmentADVLeadership & Management DevelopmentADVCustomer Life Cycle ManagementADV

Suitable for

Senior ManagersManagersLateralsFreshers

Experience

May 2021 – Present

Freelance Trainer

Free Lance Trainer

Freelance · Pune

Jul 2015 – Aug 2018

Vice President

Reliance Jio

Full-time · Mumbai

Head - Enterprise Business Operations & Customer Service Operations

Sep 2018 – Mar 2020

Visiting Faculty

Balaji Institute of Management

Part-time · Pune

Jun 2012 – Jul 2015

General Manager

Aircel Ltd

Full-time · Kolkata

Head - Customer Service Operations, BIlling & Collections - Kolkata & Rest of Bengal Circles

Dec 2009 – May 2012

Dy. General Manager

Videocon Telecommunication Ltd

Full-time · Mumbai

Head - Customer Life Cycle Management - Mumbai Circle

Apr 2008 – Dec 2009

Dy. General Manager

Tata Communication Ltd

Full-time · Mumbai

National Head - Customer Care, Customer Retention & Service Marketing

Nov 2005 – Apr 2008

Sr. Manager

Airtel Ltd

Full-time · Bhopal & Mumbai

West Hub Head - Customer Care (Call Centre Operations, Store Operations & Compaint Management)

Training Programs

Customer Service & Customer Experience
Sales & Business Operations
Leadership & Management Development

Credentials

Certifications

Senior Management Program

Harvard Business School · 2014

Call Centre Operations

CIAC · 2006

Tata Business Excellency Model (TBEM)

TQMS · 2005

Education

  • Bachelor Of Engineering - Electronics & TelecommunicationBachelors

    North Maharashtra University · 1990 - 1995

Clientele

Tata MotorsBirla SoftKPITVDAACSIndian OilMultiple Management and Engineering CollegesAirtel LtdTata Business Service SolutionsTata Teleservices Ltd
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