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Sonali Bhagwat

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Sonali Bhagwat

Sonali Bhagwat

soft skills trainer

Human ResourcesPune CityOnline & Offline

About

I am a Certified Soft Skills Trainer with 13+ years of corporate experience across Human Resources, Learning & Development, Recruitment, Retail, and Banking. My experience has equipped me with a deep understanding of workplace expectations, talent development, and professional excellence.

Certifications

image consulting and soft skills trainer

ICBI

Work Experience

Sep 2003 – Oct 2004

customer care executive

hutch telecommunications ( now vodafone)

Full-time · Baroda

Managed customer service operations and complaint resolution. • Handled customer interactions and retention activities. • Generated performance reports and supported sales initiatives.

Jan 2005 – Mar 2006

Itc wills lifestyle

ITC

Full-time · Goa and baroda

Delivered customer service and sales excellence. • Trained new team members on customer interaction and store operations. • Managed inventory and operational processes.

Jul 2006 – Sep 2006

front office executive

express by holiday inn uk

Full-time · UK bristol

Delivered exceptional customer service and guest relations. • Managed reservations, guest interactions, and service recovery. • Developed strong communication and interpersonal skills.

Oct 2006 – Oct 2008

Senior Executive – HR & Administration

MARKS & SPENCER (UK)

Full-time · UK lllandudno

Conducted recruitment, training, and performance support for sales teams. • Delivered customer service and operational training. • Mentored employees to improve productivity and service standards. • Managed employee performance and operational excellence initiatives.

Jul 2009 – Aug 2010

Business Support Manager – Sales & MIS

INDUSIND BANK LTD.

Full-time · baroda

Managed employee data and coordinated with branch leadership teams. • Supported business performance through reporting, process management, and employee coordination. • Facilitated internal motivation initiatives and sales performance programs.

Mar 2011 – Sep 2011

HR Manager

SONARCH INTERNATIONAL PVT. LTD.

Full-time · mumbai

Developed and implemented HR policies and procedures. • Managed recruitment, employee retention, and organizational development initiatives. • Supported organizational expansion and workforce planning.

Oct 2011 – Aug 2012

Unit HR Head

SHOPPERS STOP LTD.

Full-time · mumbai

Identified training needs and coordinated employee development programs. • Prepared training calendars and tracked learning effectiveness. • Conducted employee performance reviews and coaching interventions. • Managed recruitment, employee engagement, welfare activities, and statutory compliance. •…

Nov 2012 – Feb 2015

Assistant Manager – Human Resources

collabera

Full-time · baroda

Led HR operations and managed a team of HR executives. • Conducted employee induction and onboarding programs. • Facilitated employee orientation sessions and organizational integration. • Managed employee engagement, retention initiatives, and HR audits. • Implemented HR systems and process improve…

Education

  • CommerceBachelors

    maharaja sayaji rao university baroda · 1996-1999

  • Hotel management and catering servicesOther

    maharaja sayaji rao university baroda · 2002-2003

  • human resource managementOther

    maharaja sayaji rao university · 2010-2011

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