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Rupali Gautam

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Rupali Gautam

Rupali Gautam

Leadership Transformation Architect | Executive Coach

Leadership TrainerMumbaiOnline & Offline
Experience
22 yrs

About

With 22+ years of experience and having trained 35,000+ professionals globally, I partner with organisations to drive leadership development, behavioural transformation, and executive capability building.

Intro video

Expertise

Training domains

Customer Experience
Customer Service ExcellenceVoice of CustomerCX StrategyContact Center OperationsCustomer SuccessService Recovery
Leadership & Management
First-Time ManagersExecutive CoachingMid-Level LeadershipSenior LeadershipDecision MakingPerformance ManagementTeam BuildingConflict ResolutionStrategic ThinkingChange Management
Soft Skills
CommunicationBusiness WritingPresentation SkillsPublic SpeakingTime ManagementEmotional IntelligencePersonal EffectivenessInterpersonal SkillsProblem SolvingCritical Thinking

Technologies

First Time ManagersADVLeadership SkillsADV

Suitable for

Senior ManagersManagersLateralsFreshers

Experience

Jun 2007 – Oct 2013

Manager

ICICI Securities

Full-time · Mumbai

To manage and ensure smooth running of NRI Operations and Brokerage. Also handle projects related to Automation of NRI tax computation and other projects to improve existing systems, testing them.

Oct 2013 – Present

Leadership Development | Impact Through Executive Presence, Communication & Stakeholder Excellence

Freelance

Freelance · Mumbai

With over 23 years of global expertise, I've trained 50,000+ professionals in Leadership, Employee & Personal Branding, First Time Management, and more. My impact spans diverse industries, including BFSI, Manufacturing, Retail, IT, and Start-ups. As a Leadership expert, I've guided top companies…

Training Programs

Leadership Journey Programs
First Time Managers
Soft Skills & Behavioural Trainings

Recommendations

I had the opportunity to attend a Communication and Etiquette training conducted by Rupali, and it was truly impactful. She brought energy, clarity, and practical insights to every session, making complex concepts easy to grasp and apply. The delivery style was engaging, interactive, and left a lasting impression on all participants. I highly recommend Rupali to anyone looking to enhance their communication skills and professional presence.
Sunil Maurya, L&D, Emkay Global
Rupali is a very learned and thoughtful trainer. She has expertise going in depth and explaining the concepts in simpler way. It was great interacting with her.
Isha Gujarathi ·, L&D, Mahindra
I had the pleasure of working with Rupali on several training initiatives, and I was continually impressed by their dedication to developing engaging and effective learning experiences. Rupali has a keen understanding of learning principles and knows how to tailor training programs to meet the diverse needs of participants. Her expertise in instructional design and delivery ensured that our entire HR team received valuable knowledge and skills that directly contributed to our Organisation’s success. I highly recommend Rupali for any organization seeking a talented and results-driven training professional.
Ashish Khatri, L&D, Schindler
With my interaction with Rupali for a brief period, I can say that she has a knack for gauging the level of people before she puts effort to train them. This gives her the edge to come up with customized solutions for skill development. Rupali is of the fine trainers I have met in my career so far and wish her the best for all the assignments she takes up.
Dinesh Gagnani, L&D, NLGIC

Credentials

Certifications

Leadership Course

Simplilearn · 2026

IRON LADY LEADERSHIP ESSENTIALS PROGRAM

Tata Institute of Social Sciences · 2021

CERTIFIED IMAGE CONSULTANT AND SOFT SKILLS TRAINER

Image Consulting Business Institute · 2014

Emotional Intelligence

Capri3 Consultants · 2019

Education

  • Information TechnologyBachelors

    Mumbai University · 1998 - 2004

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