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Ruchika Singh

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Ruchika Singh

Ruchika Singh

Behavioural Trainer, Soft Skills Training

Soft Skills TrainerNagpurOnline & Offline
Experience
15 years
Corporate training
15+ yrs
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About

Founded and led Behavioural Training Spectrum, an independent consultancy. Developed the B→O→P framework to enhance client engagement and performance metrics. Recent role as Deputy Manager at HCLTech emphasized my commitment to optimizing training and development practices to drive team growth and performance. Previously, I contributed significantly as a Consultant Faculty at ICICI Foundation for Inclusive Growth and as Learning and Development Manager at Cipla.

Expertise

Training domains

Compliance & Quality
ISO StandardsRegulatory CompliancePOSHCode of ConductRisk ManagementInternal AuditQuality Assurance
Customer Experience
Customer Service ExcellenceCX StrategyVoice of CustomerCustomer SuccessService RecoveryContact Center Operations
Soft Skills
CommunicationBusiness WritingPresentation SkillsPublic SpeakingTime ManagementEmotional IntelligenceCritical ThinkingProblem SolvingInterpersonal SkillsPersonal Effectiveness

Technologies

First Time Managers TrainingOnline Meeting Etiquette for International clientsService Now

Suitable for

FreshersManagers

Experience

Dec 2023 – Nov 2025

Deputy Manager

HCLTech

Full-time · Nagpur

Jul 2016 – Aug 2023

Consultant

ICICI Foundation for Inclusive growth

Full-time · Nagpur

Jun 2015 – Jun 2016

Learning and Development Manager

Cipla

Full-time · Nagpur

Aug 2012 – Aug 2014

Soft Skills Trainer

Priyadarshini Group of Institutions

Full-time · Nagpur

Training Programs

Effective communication
Etiquette and grooming
Team building

Credentials

Certifications

Diploma in Industrial Relations and Personnel management

Bhavans Institute · 2013

Education

  • Executive MBA in HRMMasters

    LIBA · 2022-2023

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